Cookie Policy

We take the privacy of visitors to this website very seriously.

The purpose of this cookie policy is to inform you about the types of cookies we use on this website, and via our Service.
This site uses cookies in order to perform certain functions. By using our website, you are deemed to consent to our use of the cookies described in this cookie policy. You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.

A cookie is a small piece of data sent by our computer to yours so that information can be recalled.

A cookie is stored by your web browser in a text file on your computer. Each time your web browser requests content from a server that has previously interacted with your machine the cookie’s message is sent back. Cookies are passive and just used for transferring that anonymous information. To learn more about cookies please visit http://www.allaboutcookies.org/

To learn how to adjust your browser settings so that cookies are not accepted please visit http://www.aboutcookies.org/default.aspx?page=1

WARNING: Many websites use cookies to deliver site functionality and you may find websites don’t work properly if you don’t accept cookies. While on this website your web browser may interact with content from different servers and therefore cookies from sources other than this site may be set on, or read from, your computer during a visit to this site.

We take your data protection very seriously. No cookie set while on this site will capture any personally identifiable information (PII) or be used in any malicious fashion whatsoever. The purpose for which we use cookies is identifying how visitors arrive at our site and the path they take through it to help us to improve our service to you. We use third party tools to monitor and analyse traffic to, from and within our website.

Below is a summary of the types of cookie that may be set or read while on this site, their function, and the issuer setting this cookie:
Type Role Name of Cookie(s) Issuer(s)
Site Analytics Session Cookie These cookies allow us to understand how often users visit our site, how long they spend there, and the pages they interact with. We do not record any information that will uniquely identify you. Instead we put together the information from a very large number of users of our website to give us an overall picture of how people visit our site. This cookie will be deleted when you close your browser. __utmc Google AnalyticsTo opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Site Analytics Session Cookie This is a functional cookie that helps this system to operate properly by allowing it to understand interactions in a single session. ASP.NET_SessionId or ASP SessionId or PHP Session ID (dependent on platform used by your site) This website
Site Analytics Persistent Cookie These cookies allow us to understand how often users visit our site, how long they spend there, and the pages they interact with. We do not record any information that will uniquely identify you. Instead we put together the information from a very large number of users of our website to give us an overall picture of how people visit our site. __utma
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Google AnalyticsTo opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout



Changing your cookie settings or Opting Out


Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from Canon-europe.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone’s user manual) to change your cookie preferences.

The cookies we are using:
Name Description Expiration (i.e. when the cookie is deleted from your device)
SupportCookietimer This cookie is used to display a survey after 90 seconds of activity within our Support section Immediately
ASP.NET_SessionId, ASPSESSIONIDSACSRSTQ Used to measure information related to your browsing session on our website. It is generated automatically by our webserver After your browsing session is finished
NSC_tmpvhi-iuuq-wjq69 (or similar) Used to help us manage website delivery resources 0 hour
Supportsite Used to display the most recently visited Support pages to you. 11 hours
SupportSurvey Used to record whether our visitors would like to participate in our survey Dependent on response: Select ‘No thank you’ = 12 hours
Do not respond = 3 months
Take survey = 3 months
WT_FPC Used to measure visitor behaviour using Webtrends, our analytics package 10 years
RecentlyViewed Used to display the last products visited in the Support section of our site. 50 years
id Used to measure the performance of our online advertising media and is set by Google Doubleclick for Advertisers 30 days
test_cookie Used to measure the performance of our online advertising media and is set by Google Doubleclick for Advertisers 30 days



Sorel S.R.L. cookies (using Google Analytics)

we also apply the following additional cookies using Google Analytics

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Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

We may use Google Analytics for the following purposes:

Remarketing (showing our ads on third party websites). Sorel S.R.L. and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone's past visits to our website.
Google Display Network Impression Reporting. Sorel S.R.L. and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.
Google Analytics Demographics and Interest Reporting. Sorel S.R.L. use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google's Ad Settings page.

Visitors can opt out of Google Analytics using this browser add-on.